While we have been shipping antiques domestically and internationally for 25 years, our website ordering system is new, so please bear with us as we work out our online process. 

We have three categories of shipping: 

1. Blanket Shipping

We use a trusted shipping companies for our tansu, large pieces of furniture, heavy items or fragile items. This ensures the safest possible delivery of your antique at the most affordable price. Your item will be blanket-wrapped and carefully shipped to you. We make every effort to keep you updated on delivery arrival dates by email or phone. Please feel free to include any delivery requests in the comments form provided during your checkout process.

Additional options within the state of California include warehouse delivery to southern California for local pick-ups to reduce your shipping costs. Please contact the store directly to discuss the details of this option for Tansu shipping.

2. General Shipping (Home Decor items)

For all other items, your antique will be carefully packaged and shipped via UPS or USPS. For certain, extremely fragile items, additional fees may apply to ensure safe delivery. Normally, we ship items from our store on the next available business day. 

If you prefer to pick up your antique yourself, we request that you contact the store directly to place your order

UPS limits their shipping to a maximum of 150 lbs. If you receive an error message during your checkout process, you may have exceeded their limit. You may simply separate your items into two separate purchases or, alternatively, call or email us for assistance or to order by phone.

3. Local Pick-up By Customer

San Francisco Bay area clients wishing to make their purchase online and avoid shipping fees by picking up their item in our store now have this option. There is a small handling fee that will be added during your checkout process. Please provide an estimated pick-up date in the Comments box during Step 4 of your checkout. You will need to bring a copy of your email confirming your order when you pick up your item. 

This option is currently only available to clients in California, Oregon or Washington. If you live outside these states you have the option of paying for shipping, requesting local pickup in the Comments box during checkout and having your shipping refunded when the item is picked up.

When picking up, please check our Location page for our store hours as we are normally closed on Sundays, Mondays and some holidays.

Multiple Purchases

If you are adding multiple items from our Home Decor category and you receive an error message - it may be due to a maximum weight problem with UPS. To fix this, you will simply need to separate your purchases so that one checkout does not exceed 150 lbs in weight. We are working on a fix for this soon but this will work in the interim.

Handling Fee

There is a small handling fee (approximately $10) added onto most of our Home Decor category items to cover packaging/handling.

International Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. At this time, we request international orders be placed via phone, email or fax. 

Returns Policy

You may return most items within 14 days of delivery for a full refund which may be issued via company check within approximately 30 days. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, our clients are responsible for shipping costs for returns.


If you need to return an item, please call or email us.
 

Questions? 

Feel free to use this form or visit our Contact Us page.

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