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Shipping

 

International Shipping

 

We can ship to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

We are temporarily unable to mail items to various countries and territories because their postal operators are still not accepting inbound postal items and/or our transportation performance remains significantly reduced due to the reduction of flights from/to Japan.

Please note in advance that significant delivery delays are expected. 

Import duties, taxes and charges are not included in the item price; shipping charges are also not included.These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying. 

Most orders are typically processed and packaged carefully once a week and leave our Warehouse in Japan the following week.  Please allow for the extra delivery time when placing your orders.

 

Thanks for your understanding.

 

We have two categories of shipping:  

 

1. Japanese Postal Service (General Shipping / Home Decor items)

Your antique will be carefully packaged and shipped via Japanese Postal Service. For certain, extremely fragile items, additional fees may apply to ensure safe delivery. 

 

2. Fedex (Large or Heavy items)

We use trusted shipping companies for large and heavy or fragile items. This ensures the safest possible delivery of your antique at the most affordable price.  We make every effort to keep you updated on delivery arrival dates by email.

Please email us to get an accurate shipping cost to your destination before you place an order.

 

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If the insured item breaks during shipment to buyer,

Please contact the post office in your country immediately to request "refuse receiving" the package because the item is damaged or apply for a "damage report".

Please DO NOT THROW ANYTHING AWAY,
Leave the broken item in its original shipping box and original packing and follow your country's postal office instructions.
(some country post office comes to pick up the package,
other might need you to take the package in to the post office)

Once the breakage is confirmed by Japan Postal service,they will issue a refund to us then
we will refund your item price + shipping cost.

To confirm the breakage with us, the buyer is required to take photos of the box,
shipping material and broken part of the item (whole item and close up) and contact us.

Unless your country's post office sends back the damaged item to Japan and the damage is confirmed by Japan Post,
there will be no refund.

 

Return Policy

All items(s) are sold as is and sales are final. Please check the photos carefully for the condition of the item and ask us any questions before you place an order.

If any misunderstandings occur, and you wish to return the product, you will be responsible for all shipping costs.
We will receive the item and refund the item price if the item is undamaged.

Discounts will not be given for purchases made prior to any sale event.

 

Multiple Purchases

If you are adding multiple items from our Home Decor category and you receive an error message or would like to combine shipping, please email us to get a quote. 

 

Handling Fee

There is a small handling fee (approximately $10) added onto most of our Home Decor category items to cover packaging/handling.

 

Questions? 

 

Feel free to use this form or visit our Contact Us page.

 

 

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